Saturday Question: Excellent Customer Service

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Portia

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Hello Fellow Fumies,

I have had an idea. Well, actually I’m copying an idea from Olfactoria’s Travels. Once a week there used to be a Question. Everyone would chime in with an answer, chat with other responders and it would be a generally fun events each week. Taking sides never meant taking offence and everyone kept it respectful and light.

I’d like to carry on that tradition, maybe you’ll see it on the weekend or chime in through the week. Hopefully you will come back and see if anyone has responded to your comment and you can reply to them.

If we get over 200 responses I will draw a $20 Surrender To Chance Gift Card. Every comment will get a place in the draw, so if you comment purposefully on your own or another comment you’ll have a chance, random.org will draw the winner on Friday and the winner will be announced in next Saturdays question. If you win, send me an eMail to portia _ turbo at yahoo dawt com dawt au

Last Weeks Winner: Sadly we didn’t make the goal last week. Damnit! 

Saturday Question: Excellent Customer Service This week on APJ we want to read about your Best Beauty Customer Service moments.

Saturday Question

Excellent Customer Service

So often we hear about the terrible product, the poor wrapping and packaging for postage, the snarky seller, the fool SA and the gamut of bad customer service experiences. Today I’d like to turn that around. It’s so rare to get a good service story because where is the interest in sharing that? we SHOULD get good service, getting it isn’t really a surprise, right? Well I don’t agree. Currently I am MUCH more surprised to be given above and beyond service with a smile. So this week I thought we could all share the good news on brands, SAs, fragrant experiences that were better than the soul crushing norm. It will also be a boost to these companies, and who doesn’t want to shop where the product or service is excellent. Win Win all round.

My answer:

Recently I was online looking for The Scent of Departure series of fragrances. I remember loving the Bali one and Jin’s favourite city in the world is Budapest. Wouldn’t it be a perfect birthday present if I could find him a fragrance that combined his love of travel and fave city? I was super excited when I found them at The Grooming Clinic, which turns out to be a UK store.

Because when I arrived at the site they showed Euro I was unaware that they were in the UK, interestingly the do send everything to the world except fragrance because of UK postal bans. So I went right ahead and purchased these two fragrances.

Within the hour they had sent me an email. Very kindly and politely explaining their quandary with postage of frags outside the UK. They asked if I had mates in the UK who they could send it to and then they could post it for me from Europe somewhere. Thoughtful and excellent thinking but no. They also asked if I would like my money refunded with zero charge to my PayPal account. Yes, it was the best option for me.

By morning Sydney time the money was back in my account, The Grooming Clinic sent me an apology email and it was all done in such a friendly tone and seamlessly. Though I don’t have my product I am so happy to recommend these guys because the experience was 100% positive.

So my question to you is

Where Have You Had Excellent Customer Service?