Hey all you beautiful smelling people,

A couple of weeks ago I finally took the plunge and ordered a bottle of GUCCI RUSH. I love it, it’s been discontinued for a while and I wanted to have it in the collection before it’s gone forever and then I’ll be sad and angry at myself. One of the joys of perfumery for me is the hunt for a good price, the ordering, waiting, box arriving, opening box, looking at packaged fragrance for a while, opening ceremony, spritz, wear, love to be me of it all. So the whole web shopping is perfect for me.

Photo Stolen from yournextperfume.com

I ordered from a crew I’ve not used before; California Perfumes. Being a first time buy I ordered 2 fragrances and kept well under my $100 first time use limit including P&H. I waited for a couple of weeks and the package arrived, opened the box and……. GUCCI RUSH 2. OH NO!!! Now I don’t have a problem with GUCCI RUSH 2 but it was not what I ordered or wanted. Hello heartbroken.

Photo Stolen from crazysales.com.au

Onto the email and sent a complaint on the 26th and a follow up received on the 28th April offering a 50% discount on miss sent item. Wrote back asking if they had GUCCI RUSH could they please send me a Paypal for half the cost and send immediately. On Friday 4th I received an apology for response delay but the department head was away on leave, they would be with me as soon as they had an answer. This was the answer received Wednesday 9th May,

Ma’am,
Unfortunately, we do not have Gucci Rush in stock.  A request has been submitted to our suppliers but it could take weeks to ship if they have it.  I could offer you a refund of that missing item instead.  Please advise.
I am looking for your kind consideration.
Best regards,
Kate

Yes please California Perfumes. I will have that lovely refund, that as I write has already been transferred. Although there was some email delay, you have shown yourselves to be interested in your clients continued support and have so far exceeded my expectations that I will definitely shop with you again. Even through the email delays I was kept in the loop as much as possible. I am deeply impressed.

THURSDAY COMPETITION GIVEAWAY!!

So in the spirit of my story today there will be not one but 4 winners of our Thursday Giveaway Competition. How to win? Leave a message in the comments about an exceeding expectations retail/hotel/service experience. I’ll pick 4 winners on Saturday 12.5.12 at around 10pm Australian EST, all you have to do is get in touch by Wednesday 16.5.12 midnight Australian EST or I will give your prize to someone else. So if you enter please check back on Sunday to see if you’ve won. Last weeks prize was not collected so our new winner is Julieswhinge.

Each of our 4 winners will receive a 3ml spray decant of GUCCI RUSH 2

One each of the 4 winners will also receive a 1.5ml spray decant of either Chanel No 5 EdP or Liberte by Cacharel, or 1ml manufacturers sample of River Town by SOIVOHLE or a surprise Tommi Sooni

Plus free P&H anywhere in the world

No, you can’t pick which one you get.  Hello UNGRATEFUL!

Thank you for reading. I hope you are commenting because we love to read your stories,

Much love,

Portia xx